Frequently Asked Questions
If you need any assistance of any kind, whether it be with the website, ordering or anything else, please send an email over to our awesome and very helpful team at info@sewyourway.com.au and we will help you out quickly.
If your pins are not staying put on your magnetic pin cushion, please check that your pins are made of a magnetic material such as carbon steel, stainless steel, iron or nickel (all common metals pins and needles are made of). Many brands of pins are made from non-magnetic metals such as aluminium, tin, brass, bronze and titanium – these metals will not stick to the magnet needle holder. Sometimes pins and needles are made of a combination of metallic and non-metallic metals so if this is the case you may find your pins only have a light magnetic hold on your pin cushion.
Yes! Our silicone slap bands have been designed to wear for extended periods for when you just want to get your sew on! Whilst the band is firm and designed not to move around, the silicone is soft and won’t rub on your skin. If you find the band is too firm you may need to go up a size to one of our large 30cm (12in) wristbands.
Yes! So long as you have not overloaded your magnetic pin cushion (more than 50 pins) you should be able to move around freely when sewing and the pins will not fall off, even when bumped. Please be careful not to get the pins caught or snagged as this may cause them to be pulled off.
The design of our wrist pin cushions is based on the funky, old-school slap band that wraps around your wrist when slapped on. They are designed to fit snuggly and the band will adjust to wrap around your wrist – no matter the size. We have two wristband sizes available Small/Medium 24cm (9in) and Large 30cm (12in) so you will have the perfect option for your size wrist.
Yes! We have two wristband sizes available Small/Medium 24cm (9in) and Large 30cm (12in) so you will have the perfect option for your size wrist.
Returns & Refunds
Yes! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items must be in the same condition and in its original packaging, including tags. Please note, we only accept returns on items purchased through our website. If you have purchased via another retailer, please reach out to them directly for assistance.
To arrange a return, please contact us at info@sewyourway.com.au, with a brief description of why you are returning your item/s and a photo of the item/s if possible. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns or refunds please feel free to contact us with your questions at info@sewyourway.com.au, we would love to help.
All of our products are tested for quality and strength but occasionally a faulty product slips through the cracks. Your items will be considered faulty if they are received damaged, or they break within 3 months of purchase. Wearable pin cushions damaged as a result of wear and tear are not considered to be faulty. If the product cannot be replaced or repaired we will offer a refund or exchange.
Please send us an email to info@sewyourway.com.au outlining the fault, including an image if possible and we will arrange a refund or exchange. If you have any questions about our returns policy, please contact us. In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace the exact same item and we will pay the delivery cost.
Thank you for supporting us! If you need to return an item bought from Amazon or any other retailers, please contact them directly.
Shipping
AUSTRALIA
$9.95 capped price shipping
All orders are tracked
$15 Express
Available on any order and sent by Australia Post Express.
Note: Express applies to shipping only and not our internal dispatch times.
All orders are tracked
INTERNATIONAL
$20
For orders under $150
All orders are tracked
$50 Express
Available on any order, despatched faster and sent by Australia Post Express.
All orders are tracked
International customers: Please note, you are responsible for any taxes, duties, VAT and/or customs fees that may be charged at point of entry to your country. We do not offer returns or refunds for customers who refuse to pay the duties and taxes. If you are unsure of your country's limits and rates surrounding imports, please research this before purchasing.
We recommend allowing the following number of days after your order has been dispatched to receive it (estimate only):
· Australia: 1-5 business days
· New Zealand: 4-8 business days
· Rest of World: 6-12 business days
We use Australia Post registered shipping for Australian orders.
International orders are dispatched via Australia Post International Standard Shipping or DHL Express.
We have chosen our delivery partners based on excellence and quality but there may be times when parcels are delayed due to unforeseen circumstances such as weather, natural disasters, transport complications and strikes. Sew Your Way cannot take responsibility for delays out of our control. Our delivery timeframes do not take customs processing and clearance delays into account as these events are out of our control.
If your order arrives damaged, please get in contact at info@sewyourway.com.au as soon as possible so we can make it right.
In the case where a Return To Sender package has been received from Australia Post or the courier due to the customer not having collected the item, Sew Your Way is charged a return to sender postage fee. If the customer pays for the package to be resent, these charges will not be on-charged. In the event that the package is not resent, the Return to Sender charge plus an admin fee may be deducted from the refund total.
Wholesale
We sure do and we would love for your store to stock Sew Your Way products!
Please email us at info@sewyourway.com.au with the subject line WHOLESALE {your business name} and we will get in touch with our wholesale kit and prices.
Please note that we do not allow any of our wholesale partners to sell Sew Your Way products on online shopping websites other than their own physical store or website. This includes but is not limited to Amazon, Etsy, Catch, Walmart, eBay.
Sales Period Terms & Conditions
END OF YEAR SALE
Our End of Year Sale runs in two stages:
1. Subscriber First Access
Wednesday 20 November – Monday 24 November 2025 (midnight AEDT)
Subscribers get exclusive early access and 25% off sitewide using the discount code.
2. General Sale
Tuesday 25 November – Wednesday 3 December 2025 (midnight AEDT)
The sale then opens to everyone with a slightly smaller discount.
All orders over $30 AUD receive a free Saturnery Notebook, chosen at random by us.
All orders over $150 AUD receive a free small Black Magnetic Pin Cushion.
Free gifts are limited and available while stocks last. Once sold out, these offers will expire.
The $150 threshold must be reached in a single order and cannot be accumulated across multiple transactions.
Discount code must be applied at checkout and cannot be used in conjunction with any other offer or applied retrospectively.
We’re unable to adjust, amend, or apply discounts once an order has been placed.
GENERAL SALE TERMS & CONDITIONS
All promotions and prices are listed in AUD unless stated otherwise.
Terms and conditions are subject to change without notice.
All offers are valid for a limited time only and while stocks last.
Offers cannot be applied to previous orders. If a sale or promotion begins after your purchase, we cannot apply the discount retrospectively.
Gifts with purchase are limited to one per customer and only available while stocks last.
Discount codes cannot be used in conjunction with any other discounts, offers, or promotions.
PROMOTIONAL SHIPPING TIMEFRAMES
During busy sale periods, our regular dispatch timeframe may not apply.
Please allow up to 14 business days for dispatch during major promotional events.
Selecting Express Post at checkout will speed up delivery through Australia Post but will not fast-track warehouse dispatch.
You’ll receive a shipping confirmation email once your order has been dispatched.
REFUNDS & RETURNS DURING SALE PERIOD
Sitewide sales and major promotions are considered final sale.
We are unable to offer returns, refunds, credit notes, or exchanges on items purchased during promotional periods.
Faulty items will always be assessed in line with our standard Returns Policy.
END OF YEAR SALE – FAQ’s
How long will it take to get my order?
Due to high order volumes during the End of Year Sale, please allow up to 14 business days for your order to be packed and dispatched.
Our team will be working hard to get your goodies out the door as quickly as possible! Keep an eye on your inbox for tracking details once your order ships.
Can I return my End of Year Sale order?
All sale and discounted items are final sale.
If you change your mind, we can’t offer refunds, exchanges, or credit notes for these purchases.
Faulty items will always be assessed in line with our standard Returns Policy.
Can I use other discount codes?
Promotional discounts cannot be used in conjunction with any other code or offer, and they cannot be applied retrospectively to previous orders.
Can I make changes to my order?
Once your order has been placed, it moves quickly through our system — which means we’re usually unable to make changes.
If your shipping address or contact details are incorrect, please email our team as soon as possible at info@sewyourway.com.au, and we’ll do our best to help before it’s processed.
However, we can’t guarantee amendments once packing has begun.
I purchased before the sale — can you apply the discount?
Unfortunately, discounts can only be applied to orders placed within the promotional timeframe.
We’re unable to apply price adjustments or refunds for orders made prior to the sale.
