Refund policy

I changed my mind, can I return my order?

Yes! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your items must be in the same condition and in its original packaging, including tags. Please note, we only accept returns on items purchased through our website. If you have purchased via another retailer, please reach out to them directly for assistance.

To arrange a return, please contact us at info@sewyourway.com.au, with a brief description of why you are returning your item/s and a photo of the item/s if possible. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns or refunds please feel free to contact us with your questions at info@sewyourway.com.au, we would love to help.

I have a faulty product, please help!

All of our products are tested for quality and strength but occasionally a faulty product slips through the cracks. Your items will be considered faulty if they are received damaged, or they break within 3 months of purchase. Wearable pin cushions damaged as a result of wear and tear are not considered to be faulty. If the product cannot be replaced or repaired we will offer a refund or exchange.

Please send us an email to info@sewyourway.com.au outlining the fault, including an image if possible and we will arrange a refund or exchange. If you have any questions about our returns policy, please contact us. In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace the exact same item and we will pay the delivery cost.

I bought my product on Amazon, can I return it to you directly?

Thank you for supporting us! If you need to return an item bought from Amazon or any other retailers, please contact them directly.